Slide 34 of 54

When you talk about feedback, do you mean management feedback?

No. In the video game, the feedback is direct without a third party involved. The variance of management style and communication is covered within Perception Dynamics, but in this situation we are only considering direct feedback.

In the pizza outlet, in order to improve motivation and skill, we need to create the same type of feedback on the consequences of actions, as we can see when people are playing video games.