The skill in the system will vary when people are covering holidays


		Slide 39 of 54

So the skill variance is only created when there is a new member of staff?

No, there is a variance between different people involved in a system. Furthermore, if someone goes on holiday, and their job is covered by someone less experienced, the quality of the skill in the system will suddenly vary.

All of these variances can be reduced using Feedback Mechanisms.

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