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Performance Improvement Slide Show |  |
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Copyright © 2003 Perception Dynamics Ltd
If you have arrived at this page directly from a search engine, you have entered the middle of one of the slide shows on this site. The site is the Perception Dynamics web site. The resources and information on the site allow you to see the principles used to improve the performance of organisations.
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Performance slide show
Complex problems need to be viewed as both the individual components and the interfaces
Why do we need mental models? To create representations of the real world
Are mental models just for individual thought processes
What happens if we do not use mental models?
What model does Perception Dynamics use -- interlocking sets of need and supply intelligence systems
A set of interlocking systems is called a service
Intelligent systems consist of people, equipment, processes, information and other system interfaces
How does the need and supply model help understand the way people behave?
It is perception of the situation that defines the specific action that people take
When the need and supply systems are the same person, the process happens automatically
The problem arises because different people have to coordinate their activities
The situation becomes complicated because it involves other groups of people
A massive amount of organisation is required for supply systems
The power of understanding variance gave Japan a competitive advantage for over 30 years
An example of improving performance in an organisation
How do we approach improving performance of a supply system?
Each supply system needs the necessary people, equipment, processes and system interfaces
Solving complex problems using a strategic planning approach -- working backwards from the future
The variance in output delivery time is caused by the variance of demands
There are many possible causes of the variance in the output of the system
Using a simple process to identify the critical factors of success
skill of new staff can be a major factor in causing unacceptable variance in output delivery times
There are a number of different ways of measuring the skill and motivation of people
Systems to improve skill and motivation within organisations
Direct feedback can have more effective than management feedback
Video games help us to understand how to improve the skills and motivation within an organisation
How to ensure direct feedback to a team to improve the performance of the whole system
Setting up control charts that will improve motivation
Rapidly improving the skill of new staff
The skill in the system will vary when people are covering holidays
Direct feedback is very important in organisations
the strategic approach can help improve project management
The strategic approach starts at the design future and works back
The supply need interface can be arranged to give a range of different relationships
Using graphs of the critical performance factors is 18 building activity
The strategic approach can stop the same type of problems continually reoccurring
Perception Dynamics can assist in solving virtually any type of organisational problem
Perception Dynamics is not just another management fad because it has a sound theoretical basis