|
Site map
Performance slide show
What stops
us from improving organisational performance now? - organisational
charts and process maps are insufficient mental models
Why
are organisational charts and processed maps not powerful enough models
to solve complex problems?
Complex problems
need to be viewed as both the individual components and the interfaces
Why
do we need mental models? To create representations of the real world
Are
mental models just for individual thought processes
What
happens if we do not use mental models?
Disaster slide
What model
does Perception Dynamics use -- interlocking sets of need and supply
intelligence systems
A set of interlocking
systems is called a service
Intelligent
systems consist of people, equipment, processes, information and other
system interfaces
Why
do we model interlocking systems rather than single systems-- by modeling
the interface between the two there is no white space
Why is the
term need and supply used to describe two interlocking systems -- because
the need and supply model is fundamental to understanding how people
behave
How does
the need and supply model help understand the way people behave?
It is perception
of the situation that defines the specific action that people take
The interface
between the need and supply system shows how the need system negotiates
with the supply system
When
the need and supply systems are the same person, the process happens
automatically
The
problem arises because different people have to coordinate their activities
The
situation becomes complicated because it involves other groups of people
A
massive amount of organisation is required for supply systems
Each system
is a link in a complete supply chain that requires people, processes,
equipment and systems
Modeling
the interface between the need and supply systems is necessary because
all the critical aspects have to be right
The
success of the supply system to meet the needs is measured by monitoring
the variance of the critical success factors
The
power of understanding variance gave Japan a competitive advantage
for over 30 years
An example
of improving performance in an organisation
How
do we approach improving performance of a supply system?
Each
supply system needs the necessary people, equipment, processes and
system interfaces
Solving
complex problems using a strategic planning approach -- working backwards
from the future
The variance
in output delivery time is caused by the variance of demands
There are
many possible causes of the variance in the output of the system
Using
a simple process to identify the critical factors of success
skill
of new staff can be a major factor in causing unacceptable variance
in output delivery times
There
are a number of different ways of measuring the skill and motivation
of people
Systems
to improve skill and motivation within organisations
Direct
feedback can have more effective than management feedback
Video games
help us to understand how to improve the skills and motivation within
an organisation
How
to ensure direct feedback to a team to improve the performance of the
whole system
Setting
up control charts that will improve motivation
Rapidly
improving the skill of new staff
The skill
in the system will vary when people are covering holidays
Direct
feedback is very important in organisations
the
strategic approach can help improve project management
The
strategic approach starts at the design future and works back
It
is possible to transform and improve project management by focusing
on strategic goals rather than just activities
The
supply need interface can be arranged to give a range of different
relationships
Using graphs of the
critical performance factors is 18 building activity
The
strategic approach can stop the same type of problems continually
reoccurring
Operational
control only utilises the left brain, whereas the strategic approach
uses the whole brain
Perception
Dynamics is a very practical discipline that can be used by managers
to improve performance
the best
way to learn the Perception Dynamics is to be facilitated to identify
and implement a solution to a real problem
Perception
Dynamics can assist in solving virtually any type of organisational
problem
Perception
Dynamics is not just another management fad because it has a sound
theoretical basis
find out
more
contact us
thank you
Complexity Slide Show Site Map
what
is complexity
how
can it help
rules
relate
inconsistent
what
creates rules
what
system
what
other
less
obvious
align
know
more
Articles
Meta
strategies
Editorial
Ian Robson
Links
Perception Dynamics
Value Leverage
change network forum
Courses
High Performance
Culture
High Performance
Leadership
Public
Service Targets
Improving performance
Phil Allen
Thomas Power
Transformational Leadership
Strategic Planning
Project Management
Achieving Government
Targets
Change Management
Business
Process Performance Improvement
Performance Management
Aligning Performance Measures
Team Building
Increasing Motivation
General Information and Frequently Asked
Questions
Slide
Show
Central and Local Government
|
